Change Management

We call the change management procedure the documented procedure that provides the integration and management of all the changes to be made in order to improve the quality management system conditions during the activities of an organization, in accordance with the management system standards, to improve the desired outputs, to reduce the undesired effects, to affect customer satisfaction, product or service quality.

Our Change Management Solution deals with 2 main issues:

• Identifying changes
• Planning changes

It is extremely important to identify the changes that may affect the quality management system at the stage of determining the changes. Here, the changes that may affect the system should be discussed in depth, and the changes that may occur in all processes should be examined in terms of their impact on the quality management system.

After identifying the changes that may affect the quality management system, another important issue is the planning of these changes.

Planning is extremely important in terms of managing the change that may occur, being an input for risk-based thinking, and proactive thinking.

It is an important issue to carefully handle, evaluate and manage change requests that may occur in ongoing projects. Due to the nature of the projects, change requests are inevitable. These requests may come from different participants and project stakeholders.

At this point, it is necessary to apply the project change steps correctly. These steps are:

1. preventing the cause of the change,
2. defining the change,
3. examining the effect of the change,
4. requesting a change,
5. putting the integrated change control system into effect,
6. arranging the project management plan,
7. informing the stakeholders affected by the change,
8. revising the project management plan and documents.

The ITIL (Information Technologies Infrastructure Library) service management methodology is guiding in order to carry out information technology services and services completely and in the best way. How ITIL will be integrated into service management processes and how it will be applied should be determined according to the corporate culture and technology of each organization. We can explain ITIL service management as managing and spreading the best experiences and practices on a system. In addition to increasing the quality, accessibility, capacity, scalability, safety and continuity of services, it is important to reduce costs and focus on important and urgent issues. There are nearly thirty processes in achieving these goals, and ITIL change management and configuration management are just one of these processes.

All changes in operational services and services within the organization are managed in accordance with the change management process. With our IT Change Management Solution, while applying system changes, software changes and hardware changes, you can manage your changes using a wide selection of data; This data can be change requests, change definitions, change modelings, change management process steps, roles and responsibilities in the change processes, urgencies, impacts, costs, benefits and risks of the changes

The change to be made, the change request to the service desk or the help desk group, may be communicated to the system, software, hardware or authorization request due to a problem, a malfunction or interruption, legal obligation. The emergence of the change request and its classification, approval, evaluation, SLA management, change tests, assignments, disaster recovery plans and go live should be planned and executed from a project management perspective. In this sense, our eBA IT Service Management solution certified by Pink Verify, produces solutions as an ITIL-compliant ITSM application.

With ITIL processes such as change management, event management, problem management, demand management, configuration management, version management and service desk activities, a proactive approach and perspective instead of a reactive approach in service management, add value to the organization and provide continuous service improvements.